Frequently Asked Questions
Quick answers for B2B buyers sourcing TOPLEO OEM/ODM products, ordering, payment and shipping.
What products does TOPLEO manufacture as an OEM/ODM factory?
TOPLEO is an electronics manufacturer and supplier in China, serving B2B buyers worldwide with four product lines from our Shenzhen factory:
- Android TV Box & Stick — $8.95–$41.35; Amlogic, Allwinner, and Rockchip chipsets; Android 10–16; Netflix-certified models available
- Smart Projector — $7.70–$170.20; LCD and DLP; 480P to 1080P native; 65–1,100 ANSI lumens; models like HY350 MAX GTV and HY450 PRO
- Game Console — $2.80–$52.40; retro emulator handhelds and TV game sticks; 4K output supported
- Projector Screen — Multiple sizes for home theater and commercial installations
- Accessories — Stands, carrying cases, remote controls, cables
All products are designed, assembled, and tested in-house at our 600,000-unit monthly capacity facility.
What OEM and ODM customization services does TOPLEO offer?
TOPLEO covers the full customization spectrum — from logo printing on standard products to ground-up ODM development with custom PCBA and firmware. Software customization includes custom Android UI, pre-installed apps, OTA update systems, and multi-language support. Hardware customization covers color, material, port configuration, and optical engine specifications.
OEM Services (500+ units):
- Logo silk-screen printing or laser engraving
- Custom color box, manual, warranty card, accessory list
- Branded boot screen, UI theme, and app
- OTA firmware update branding
ODM Services (1,000–3,000+ units):
- PCBA circuit design and prototyping
- Custom housing mold development
- Firmware deep customization
- Target market certification support (SAA, BIS, SASO)
You can start with white-label and upgrade to full custom as you grow.
Is TOPLEO a factory or a trading company?
TOPLEO is a projector factory and original manufacturer in Shenzhen, China, not a trading company. Our facility holds BSCI and ISO 9001 certifications. We run 600,000 units/month across four product lines and welcome on-site audits or live video tours.
Choosing a projector factory in China over a trading company means direct pricing, faster communication with engineers, full QC control, and the ability to customize at the hardware level. You work directly with our production team — no middleman markup, no information lost in translation. We also exhibit at the Hong Kong TDC Electronics Fair and Canton Fair every year, so you can meet us in person.
That's what you get with a factory — not a trading company.
What certifications do TOPLEO products carry?
TOPLEO products carry CE (European Union), FCC (United States), and RoHS certifications as standard across all product lines. Power adapters include SAA certification for the Australian market. The factory holds BSCI social compliance and ISO 9001 quality management certifications. Need certifications for other markets? TOPLEO partners with testing labs for BIS (India), SASO (Saudi Arabia), and other regional compliance documents.
Certification summary:
- CE — Mandatory for EU market; covers safety and EMC
- FCC — Required for US market; electromagnetic compatibility
- RoHS — Restriction of hazardous substances; global standard
- SAA — Australian certification for power adapters
- BSCI — Factory social compliance audit
- ISO 9001 — Quality management system certification
- Additional on request — BIS, SASO, and other regional certifications supported
All certificates are provided with bulk orders at no additional cost, ready for Amazon, retail, or distributor submission.
What is TOPLEO's monthly production capacity?
TOPLEO's projector factory in China has a monthly production capacity of 600,000 units across four product lines — Android TV boxes, smart projectors, game consoles, and projector screens. A 5,000-unit OEM order is typically delivered in about 15 working days after sample approval. In-stock products ship within 24 hours. During peak season, production lines can be flexibly reallocated to meet surge demand from key clients.
Capacity highlights:
- Monthly output — 600,000 units total across all product lines
- OEM order fulfillment — 5,000 units in ~15 working days
- In-stock shipping — 24 hours from payment
- Peak season flexibility — Production lines adjustable for priority clients
- Cleanroom assembly — Dedicated dust-free workshop for projector optical assembly
Whether you're testing the market with 500 units or reordering 50,000, the same production line handles your order.
Do TOPLEO smart projectors support Netflix, YouTube, and wireless screen mirroring?
Yes, TOPLEO smart projectors support Netflix, YouTube, Disney+, and other streaming platforms with wireless screen mirroring for iOS and Android devices. Netflix-certified models feature Widevine DRM L1 hardware encryption, delivering 4K HDR with Dolby Vision. Built-in Android 14 provides direct access to Google Play Store for app downloads. Wireless screencast mirrors phone and tablet screens, while HDMI supports wired connections to laptops and game consoles.
Streaming and connectivity features:
- Streaming apps — Netflix, YouTube, Disney+, Prime Video; OTA updates maintain compatibility
- Netflix certification — 4K HDR + Dolby Vision on certified models (Widevine DRM L1)
- Google Play Store — Built-in on Android 14; download thousands of apps
- Wireless screencast — iOS and Android phone/tablet mirroring via Screencast
- HDMI input — Wired connection for laptops, game consoles, and streaming sticks
No external TV stick needed — the projector handles streaming natively.
What warranty does TOPLEO provide for its products?
TOPLEO provides a 1–2 year projector warranty on all products, with a defect rate of just 0.1%–0.3% — fewer than 3 bad units per 1,000 shipped. Here's how we get there:
Every unit runs through 100% full inspection before packing — not batch sampling, not statistical spot-checks. Our Shenzhen lines are BSCI-certified, and we only use brand-new Allwinner, Amlogic, and Rockchip chips (no refurbished components).
When issues do come up: 99% of software bugs get fixed with a remote OTA firmware push. Hardware failures get free replacement parts plus an installation video — no RMA wait, no shipping cost to you.
Warranty runs 1–2 years depending on product line. Lifetime tech support covers the full product lifecycle.
Does TOPLEO hold patents for its projector and TV box products?
Yes, TOPLEO holds US and European utility model patents for its projector and TV box products, covering housing design and structural innovations. As the original manufacturer with self-developed molds, we own both appearance and structural patents. Buyers selling on Amazon, TikTok Shop, or retail channels face zero IP infringement risk. Genuine TOPLEO products use brand-new Allwinner H726 chips, unlike counterfeits that use refurbished or second-hand components.
Patent and authenticity comparison:
- Patents held — US and European utility model patents for housing and structure
- Self-developed molds — Original appearance and structural design owned by TOPLEO
- IP-safe selling — No infringement risk on Amazon, eBay, TikTok Shop, or retail
- Genuine chips — New Allwinner H726, Amlogic, and Rockchip processors only
- Counterfeit warning — Fake units use recycled chips, have shorter lifespan, lower resolution accuracy, and rougher mold finish
Your brand stays legally safe on Amazon and retail shelves — and you get a product competitors can't copy.
What's the difference between Netflix-certified and ordinary projectors?
A Netflix-certified projector supports 4K HDR with Dolby Vision using Widevine DRM L1 hardware encryption, while an ordinary projector is limited to Widevine DRM L3 and can only stream Netflix in standard definition (SD). Netflix certification requires a chip-level Trusted Execution Environment (TEE) that protects copyrighted content. Certified models come with the official Netflix app pre-installed and support HEVC/H.265, HDR10, and HLG formats.
Key differences:
| Feature | Netflix-Certified | Ordinary Projector |
|---|---|---|
| Widevine DRM level | L1 (hardware) | L3 (software) |
| Netflix max quality | 4K HDR + Dolby Vision | SD (480p) |
| Official Netflix app | Pre-installed | Side-loaded, unstable |
| Content protection | TEE chip-level encryption | Software-level only |
| Video codecs | HEVC/H.265, HDR10, HLG | Basic H.264 |
For buyers targeting home theater markets, Netflix-certified models command higher retail prices and receive fewer customer complaints about streaming quality.
Do TOPLEO projectors support 8K resolution and Android 14?
Yes, TOPLEO's latest projector models run Android 14 with the Allwinner H726 chipset, supporting 8K video decoding. The H713 and H726 chips handle 4K and 8K hardware decoding natively. One clarification: 8K decoding means the processor can decode 8K video files — the actual displayed output still depends on the projector's native resolution. Android version is tied to the hardware chipset, but apps receive continuous updates via OTA.
8K and Android 14 capabilities:
- Latest chipset — Allwinner H726 with 8K hardware video decoding
- Android 14 — Pre-installed on 2025 models; Google Play Store built-in
- 4K/8K decoding — H713 and H726 chips decode 4K and 8K content natively
- Output clarification — Decoding capability ≠ native display resolution; output matches the projector's physical panel (e.g., 1080P)
- OTA updates — Apps and security patches update continuously; Android OS version is chipset-dependent
8K content is still scarce, but decoding support means your product won't need a hardware refresh when it arrives.
How do I start an OEM/ODM project with TOPLEO?
Starting an OEM ODM order process with TOPLEO takes just five steps from first inquiry to shipment. Send your requirements to sales@topleo.com or use our Contact Us form — include product category, target market, estimated quantity, and customization needs. Our team responds within 24 hours with a product catalog, spec sheet, and preliminary quote.
Here is the full workflow:
- Send inquiry — Product type, quantity, target market, customization details
- Receive quote — Catalog, specifications, and pricing within 24 hours
- Sample evaluation — Standard samples ship in 24 hours; custom samples take 7–10 working days. Sample fees are deductible from your bulk order
- Sign PI and pay deposit — 30% T/T deposit initiates production
- QC and shipment — We provide QC reports and real photos/videos before you pay the 70% balance and we ship
For a typical 5,000-unit order, the full cycle runs 15–25 working days from first contact to delivery.
What is the MOQ for OEM customized projectors and TV boxes?
OEM customization (logo, packaging) starts at 500 units. ODM projects that need PCBA design or custom tooling start at 1,000–3,000 units. Standard products with no customization are available from just 1 unit — ideal for market testing or trial orders.
TOPLEO's MOQ structure is designed for flexibility:
| Customization Level | MOQ |
|---|---|
| Standard product (no customization) | 1 unit |
| OEM — logo printing, custom packaging | 500 units |
| ODM — PCBA design, custom mold, firmware | 1,000–3,000 units |
| Custom color box packaging | 1,000+ units (design fee waived) |
We also support mixed-model batching within the same product category to help you reach MOQ thresholds. For example, you can combine different TV box models or projector SKUs to meet the 500-unit OEM minimum. This flexibility makes it easy for wholesale and retail buyers to test multiple models before committing to a single SKU.
Can I request product samples before placing a bulk order?
Yes, you can request projector and TV box samples from TOPLEO before placing a bulk order. Standard in-stock samples ship within 24 hours of payment. Custom samples with your logo or tailored UI take 7–10 working days to produce. All samples are delivered via DHL, FedEx, or UPS, reaching most global destinations in 3–5 working days.
Sample order details:
- Standard samples — Charged at retail price, fully deductible from your subsequent bulk order
- Custom samples — Logo printing, custom boot screen, or UI branding; 7–10 working days production
- Shipping — International express (DHL/FedEx/UPS), 3–5 working days worldwide
- Multi-model sample packs — Available for buyers comparing several models before committing
A $50–$200 sample is cheap insurance before a 500-unit commitment. Most clients order samples within the first week of contact.
What is the production lead time for OEM orders?
The production lead time for OEM projector and TV box orders ranges from 7 to 15 working days depending on customization depth. In-stock models ship within 24 hours. Light OEM customization (logo, stickers) takes 7–10 working days. Deep OEM customization (custom packaging, software UI) requires 10–15 working days. Full ODM projects with PCBA or housing design take 3–6 weeks.
TOPLEO operates a 600,000-unit monthly production capacity across four product lines, so even volume orders move fast:
| Order Type | Lead Time |
|---|---|
| In-stock products | 24 hours |
| OEM light customization | 7–10 working days |
| OEM deep customization | 10–15 working days |
| ODM (PCBA/mold design) | 3–6 weeks |
| 5,000-unit OEM order | ~15 working days after sample approval |
Peak season (August–December) may add 3–5 days. We recommend confirming your production slot early for Q4 deliveries.
What payment methods and terms does TOPLEO accept?
T/T (bank transfer) is our standard payment for bulk orders: 30% deposit starts production, 70% balance before shipment. PayPal and Western Union are available for small sample orders. Long-term partners can apply for L/C (letter of credit) or Sinosure credit terms after establishing a trading history.
Here's what we accept:
- T/T (Telegraphic Transfer) — 30% deposit + 70% balance; the standard for bulk OEM orders
- PayPal — For sample orders and small purchases under $1,000
- Western Union — Alternative for small orders
- L/C (Letter of Credit) — Available for established clients with 3+ completed orders
- Sinosure — Trade credit insurance for qualified long-term buyers; extended payment terms available
Offline payments qualify for tax-free pricing.
What shipping options and Incoterms does TOPLEO support?
TOPLEO supports EXW, FOB (Shenzhen or Guangzhou), CIF, and DDP trade terms for bulk shipping from China. Small orders and samples ship via DHL, FedEx, or UPS with 3–5 day delivery. Bulk freight options include sea freight (25–35 days) and air freight (5–7 days). US-based customers can use TOPLEO's US warehouse for direct domestic shipping.
Shipping and Incoterms breakdown:
| Method | Transit Time | Best For |
|---|---|---|
| DHL / FedEx / UPS | 3–5 days | Samples, small orders |
| Air freight | 5–7 days | Urgent bulk orders |
| Sea freight | 25–35 days | Large-volume orders |
| US warehouse direct | 2–5 days | US customers |
You can use your own freight forwarder or choose from TOPLEO's recommended logistics partners. Freight charges are calculated based on actual weight or volumetric weight — whichever is greater. FOB Shenzhen is the most common Incoterm for OEM electronics shipped from China.
How does TOPLEO handle defective products and after-sales support?
TOPLEO's OEM after-sales support includes 1–2 years warranty, lifetime technical support, and a defect rate of just 0.1%–0.3% on all products, backed by BSCI-certified production lines and rigorous QC. When an issue does come up, here's exactly how the after-sales process works:
- Report the issue — Email sales@topleo.com with photos or a short video. Our engineering team responds within 24 hours.
- Remote diagnosis — 99% of software bugs get fixed with a remote OTA firmware push. No return needed.
- Hardware replacement — If it's a hardware failure, we ship free replacement parts plus an installation video guide — no RMA wait, no return shipping cost to you.
- Shipping damage — Our EPE foam + carton packaging keeps damage rare. If it happens, we assist with the insurance claim and send replacements.
- Third-party inspection — Large clients can designate SGS or ITS for pre-shipment QC at the factory.
Every unit undergoes 100% full inspection before leaving the factory in Shenzhen.
Can I sell TOPLEO products on Amazon, eBay, or TikTok Shop?
Yes, you can sell TOPLEO OEM products on Amazon, eBay, TikTok Shop, AliExpress, and other major platforms without IP risk. TOPLEO is the original manufacturer holding US and European utility model patents. We provide full sales support materials including CE/FCC/RoHS certificates, product images, videos, and user manuals to help you launch private label electronics quickly.
What we provide for online sellers:
- IP protection — US and European utility model patents; no infringement risk on Amazon or TikTok
- Certification documents — CE, FCC, RoHS certificates ready for platform submission
- Marketing assets — High-res product photos, demo videos, spec sheets, user manuals
- Amazon FBA packaging — FBA-compliant packaging and labeling service available
- MAP policy — Factory minimum advertised price policy protects your margins
Private label sellers on Amazon and TikTok Shop can launch with TOPLEO products in as little as 15 working days from sample approval to bulk shipment.
What information should I include in my inquiry for an accurate quote?
To get a precise quote within 24 hours, include:
- Product — Category and specific model (e.g., HY350 MAX GTV projector or HY450 PRO)
- Quantity — Estimated order volume per model, plus any planned repeat orders
- Target market — Country or region for compliance requirements (EU, US, Australia, India, Middle East)
- Customization — Logo, packaging, boot screen, UI, color, accessories — or "standard, no customization"
- Certifications — SAA (Australia), BIS (India), SASO (Saudi Arabia), or others you need for your market
- Timeline — Expected delivery date and preferred Incoterm (EXW, FOB Shenzhen, CIF, DDP)
- Company — Business name, website, contact person, sales channel (Amazon, retail, distributor, TikTok Shop)
The more detail you give us, the faster we respond — most quotes go out within 24 hours.
Does TOPLEO support custom packaging and branding?
Yes, TOPLEO provides full custom packaging and OEM branding services for electronics, including logo silk-screen printing or laser engraving, custom boot screens, UI interfaces, branded apps, color box design, manuals, warranty cards, and accessory kits. Custom color box packaging is free of design fees for orders of 1,000 units or more. ODM-level branding includes custom housing molds, PCBA design, and firmware development.
Branding options at a glance:
| Service | Details | MOQ |
|---|---|---|
| Logo printing / laser engraving | Silk-screen or laser on product housing | 500 units |
| Custom boot screen & UI | Branded startup logo, customized interface | 500 units |
| Custom color box | Full retail packaging design | 1,000+ units (free design) |
| ODM housing & PCBA | Custom mold, circuit design, firmware | 1,000–3,000 units |
| White box / neutral | Unbranded bulk packaging | 1 unit |
Choose between white-box neutral packaging for distribution or a full branded retail package for direct-to-consumer sales.