Buyer support
TOPLEO OEM/ODM FAQ
Clear answers for buyers evaluating TOPLEO product categories, certified model versions, samples, customization, quality control and quotation requirements.
01
Company & factory
Is TOPLEO a manufacturer or a trading company?
TOPLEO is an electronics manufacturer established in 2015 in Shenzhen, China. The company supports product sourcing, OEM customization and ODM development for international B2B projects. Buyers may review the company profile or arrange a factory visit through the inquiry team.
What product categories does TOPLEO supply?
Current categories include Android TV boxes and TV sticks, smart projectors, projector screens, and game boxes and game sticks. Configuration and availability are confirmed by model and version.
What factory quality-control stages are used?
TOPLEO’s confirmed quality-control scope includes IQC, AOI, X-ray inspection, PCBA testing, full-unit inspection, 72-hour aging and OQC. The applicable checks and records depend on the product and order requirements.
02
Products & certification
What OEM and ODM customization can TOPLEO support?
Project scope can include product configuration, enclosure and appearance work, firmware or user-interface requirements, logo application, packaging and accessories. Private-mold, PCB and deeper development work is evaluated separately. Final feasibility depends on the selected model, target market and approved project specification.
Are Google TV or Netflix versions available?
Google/GTV and Netflix/NTV status applies only to designated certified model versions. A certification or platform statement for one version must not be applied to an ordinary AOSP version or another model. Please provide the target market so TOPLEO can confirm the correct version and order-matched documents.
Which certification names may appear in TOPLEO materials?
TOPLEO may publicly reference SGS, ISO, BSCI, CE, FCC and RoHS. Product-level compliance is not assumed across every model: the applicable certificate, report, version and target market must be checked for the specific order.
03
Samples & development
Can I request a sample before a bulk order?
Yes. After payment and stock confirmation, a ready-stock sample is normally dispatched within 48 hours. A customized sample normally requires about 7 days. Availability, freight, sample charges and any refund arrangement are confirmed in the quotation.
How long do firmware, UI and private development projects take?
A confirmed UI or firmware project normally requires about 15 days. Private-mold or PCB development normally requires about 30 days. These are project-stage estimates; the final schedule depends on the approved brief, revisions, testing and component availability.
What should I provide for a customized sample?
Provide the model or product category, target market, required configuration, logo files, packaging scope, software or UI requirements, accessories, estimated quantity and evaluation deadline. Clear source files and an approved requirement list reduce revision time.
04
Orders & support
What information is needed for an accurate quotation?
Include the product category or model, estimated quantity, target market, required configuration, branding and packaging scope, certification needs, preferred trade term and requested schedule. TOPLEO confirms final specifications, commercial terms and availability in the project quotation.
Are MOQ, pricing and lead time the same for every product?
No. MOQ, pricing and lead time vary by model, configuration, customization depth, packaging, component availability and delivery terms. They should be confirmed for the exact project rather than copied from another product or an older quotation.
How are payment, trade, NDA and tooling terms handled?
Payment method, trade term, NDA, private-mold ownership, sample charges and any sample-refund arrangement are documented for the specific project. Buyers should rely on the approved quotation and contract rather than a general website statement.
When can buyers contact TOPLEO?
Customer service is available every day from 09:00 to 20:00 China Standard Time (UTC+8). Email Michael@topleo.com or use the online inquiry form to route the request to the appropriate sales or engineering contact.
Discuss your product and target market
Tell us what you need, and TOPLEO will confirm the suitable model version, documents and project path.